ADP streamlines a leading diamond sorting and
sales company’s payroll and statutory process
A leading diamond company in Canada was in the process of reshaping and revamping its business as it had decided to scale up its operations globally. The company supplies rough diamonds to the global market through its sorting and selling operations. It is one of the leading producers of rough diamonds (by value).
With the diamond industry evolving rapidly, the competition was getting intense as the fragmented market was slowly getting consolidated with key mergers and acquisitions. In order to keep up its market share and profitability, the company made its foray into retail space with a key acquisition and also expanded its operations globally. One of the countries they expanded to was India where they saw an increasing demand.
The company’s office in India was relatively small with a low employee headcount. However, when it started scaling up, the company decided to streamline existing processes in various business functions - including the HR department.
The implementation process was smooth and efficient. ADP’s implementation team conducted a payroll induction to learn about the company and its current processes. Past pay slips were collated and an employee payroll master database was created.
Following this, ADP conducted a parallel run with the client payroll to determine the accuracy of the payroll data. After the implementation was declared successful, a dedicated account manager and a contact center team were provided to them to ensure responsiveness and better support experience.
After the company started outsourcing their payroll and compliances services to ADP, the HR manager started observing the following changes in their overall process:
- Improved accuracy and on-time delivery of pay slips to the employees.
- Adherence to state level statutory compliances.
- Ability to meet the timelines to file the challans and other compliance related documents to the respective authorities