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One of the world’s largest telecom companies, Qualcomm, saves 20% man–days every month by outsourcing payroll and compliance processes to ADP for its operations in India

Company profile

Some of the major challenges that Qualcomm India was facing before choosing ADP included:

Input complexities

Input complexities that arose during the consolidation of 4000+ employees who were spread across 5 different locations.

State-wise statutory compliance

A diverse set of statutory compliances to be adhered to, as employees were located in multiple states across India.

Year-end tax

Challenges that surfaced while handling year-end tax formalities.

Employee reimbursements

Processing of employee reimbursements was time and effort consuming.

Queries

Handling queries was tasking as it was predominantly via e-mails.

Flexible benefit compensation

Complexities and adjustment related difficulties that arise while handling flexible benefit compensation for employees.

ADP's solution and benefits realized by Qualcomm

After Qualcomm charted out the scope, ADP's implementation team conducted a payroll induction process to learn about Qualcomm's current payroll process and the challenges it faced with it.

The understood challenges were precisely mapped and appropriate solutions were accurately implemented.

After the implementation was successful, ADP provided Qualcomm with an Account Manager and a dedicated support team to ensure quick responses to queries and provide a better support experience.

After Qualcomm's decision of outsourcing payroll and compliance to ADP, Mr. Srinivas Reddy realized that he saved around 5 man-days of work every month giving him enough time to concentrate on his core activities.

Some of the benefits realized by Qualcomm include

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ADP has been handling our company's payroll for the past 7 years and the overall experience has been more than satisfactory. ADP's customized solutions have now helped in streamlining our payroll process across 5 locations. We save 4 to 5 man-days that can be spent effectively by focusing on our core activities. ADP's support team and account-management team have been very responsive in handling all our queries.
 
Mr. Srinivas Reddy
Payroll head
Qualcomm India