Retailers can pay a high price for errors

The retail industry is becoming ever-more complex. Consumers’ desire for convenience and the competition for ‘share of mind’ are being influenced by the increased use of smartphones and IoT (Internet of Things). To cope, retailers are leveraging increasingly more complex operational and financial models to keep-up with the speed of technological advancements, regulations and ways to leverage information in the new, consumercentric landscape. But we frequently see news about flagship brands failing to pay employees, directly affecting employee’ motivation and their reputation.

In fact, companies typically employ people on a variety of working patterns and contract types. They also make heavy use of contingent and seasonal labour. Add to this high labour turnover and a workforce scattered across multiple locations in different countries and it’s not surprising that international retailers don’t always get things right.

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