AGS Health

ADP powers multi-location payroll and money movement services for one of the leading healthcare technology companies.

 
 

The Client

The client is a technology-enabled Revenue Cycle Management (RCM) company, providing medical billing, medical coding and business analytics services to leading healthcare providers across the US. They have an award-winning track record of over 18 years, and their blue-chip clients include large health systems and hospital corporations, physician groups, academic medical centers, billing companies, revenue cycle management companies, coding companies and providers of other healthcare services.

 

The Problem

The organization was on a lookout for a reliable partner who could advise and execute a standardized payroll policy that would be able to manage their multi-location workforce. They also wanted to address the following challenges:

  • Employee Query Handling
  • Payroll accuracy and Service-Level Agreement (SLA) adherence
  • Administration and disbursement of out-of-payroll reimbursements on a weekly basis
  • Salary disbursement
  • Vendor had to be SOC-compliant, as per their internal regulations

 

The Solution

  • ADP supported the client by addressing the employee queries through the CRM ticketing system.
  • By understanding the nitty-gritties of client’s payroll, ADP is able deliver multi-location payroll with 100% accuracy.
  • ADP, through its Money Movement Service (MMS), was able to extend the scope from salary and statutory disbursement to out-of-payroll disbursement.

 

What the client has to say about ADP:

"ADP was our preferred choice because ADP is one of the international brands that stands for trust and reliability. ADP also stands out on quality of service, and has greatly helped in removing payroll processing from our task list."