One of the world’s largest telecom companies, Qualcomm, saves 20% man–days every month by outsourcing and compliance processes to ADP for its operations in India

 

Company profile

 

Qualcomm  

Qualcomm Inc. is an American company that designs and markets products and services in the semi-conductor and wireless telecommunications domain. The company's headquarters is located in San Diego, California and similar to most start-ups, Qualcomm's journey began with seven individuals meeting in a living room in San Diego with one common objective, ‘to create qualitative communications’. Today, the brain-child created in that living room spans across more than 170 offices in 40 countries.

Furthermore, Qualcomm expanded their operations to India in 1996 and chose Hyderabad as their primary hub. Additionally, they also set up business development and support offices in Mumbai and New Delhi, research and development centres in Bengaluru, Hyderabad and Chennai. Qualcomm India Private Limited develops products and services within the wireless technology forte for customers. Some of its products and services include networking equipment and processors for mobile devices and wearables. Qualcomm India also developed Vuforia, a software platform which uses computer vision-based image recognition to allow users to write native application that can reach various users across a range of smartphones and tablets.

 
 

Payroll challenges  

Mr. Srinivas Reddy, the Head of Payroll at Qualcomm India, was evidently responsible of handling and compliance. Initially, the employee count was low and operations were handled by a consulting firm and monitored by Mr. Srinivas Reddy. However, as the company expanded its operations, the number of employees grew rapidly to a little over 4000. When this happened, the senior management decided that it was the opportune moment to outsource and compliance to a global service provider and optimize their process and reduce overheads and compliance related risks by a substantial margin.

After careful deliberation, they leaned optimistically towards ADP because it had the right competencies, resources, technologies, and processes to address all their requisites. ADP's ability to handle both and statutory compliance in a qualitative and clean manner was a prominent factor in the decision making process.

 

 

 

 
 
 

Some of the major challenges that Qualcomm India was facing before choosing ADP included:

Input complexities
Input complexities that arose during the consolidation of 4000+ employees who were spread across 5 different locations.

State-wise statutory compliance
A diverse set of statutory compliances to be adhered to, as employees were located in multiple states across India.

Year-end tax
Challenges that surfaced while handling year-end tax formalities.

Employee reimbursements
Processing of employee reimbursements was time and effort consuming.

Queries
Handling queries was tasking as it was predominantly via e-mails.

Flexible benefit
Complexities and adjustment related difficulties that arise while handling flexible benefit for employees.

 
 
 
 

ADP's solution and benefits realized by Qualcomm

 

After Qualcomm charted out the scope, ADP's implementation team conducted a induction process to learn about Qualcomm's current process and the challenges it faced with it.

The understood challenges were precisely mapped and appropriate solutions were accurately implemented.

After the implementation was successful, ADP provided Qualcomm with an Account Manager and a dedicated support team to ensure quick responses to queries and provide a better support experience.

After Qualcomm's decision of outsourcing and compliance to ADP, Mr. Srinivas Reddy realized that he saved around 5 man-days of work every month giving him enough time to concentrate on his core activities.

 
 

Some of the realized by Qualcomm include

 

Flexible portal
Limits, entitlement, and eligibility of flexible are complex. Additionally, the guidelines undergo frequent changes. ADP's online flexi portal ‘automated’ Qualcomm's process.

State wise compliance
Compliance is prone to regular changes and it differs from state to state. ADP's experts spread across different states track statutory compliances regularly to help them stay on the right side of law.

Automation of year-end tax slips
The avalanche of year-end tax slips have now become streamlined and automated processes. Key forms like Form 16 can now be uploaded online.

 
 

Employee reimbursements went online
Handling reimbursements for 4000+ employees is a formidable task that consumes time, energy and incurs costs. Before choosing ADP, Qualcomm performed this process manually. ADP created an online portal in ESS/MSS for employees and automated the workflow. Reimbursement processing has now become quicker, easier and more cost-effective.

ESS/MSS portal
The portal is highly user-friendly and the overall employee satisfaction with respect to has increased.

Query handling went online
Queries are now handled via a customer-relationship management tool that helps solve them on time with a predefined SLA.

 

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  ADP has been handling our company's for the past 7 years and the overall experience has been more than satisfactory. ADP's customized solutions have now helped in streamlining our process across 5 locations. We save 4 to 5 man-days that can be spent effectively by focusing on our core activities. ADP's support team and account-management team have been very responsive in handling all our queries.   Mr. Srinivas Reddy Payroll head Qualcomm India