PTC Inc.

ADP manages complex payroll deliverables and statutory compliance for a global technology company.

The Client

PTC (Parametric Technology Corporation) is a computer software and service company founded in 1985 and headquartered in Boston, Massachussets, USA. The global technology company has over 6000 employees in 30 countries. PTC products and services now include product lifecycle management, Internet of things (IOT) and augmented reality.


The Challenge

Our client was on a lookout for a payroll partner who would support them in an end-to-end payroll service & statutory compliance. Managing complex payroll deliverables with accuracy and also address the employee queries. Client was looking out for a partner who would provide data security and support the client from maintaining in house data. 


The Solution

  • ADP supports client by addressing the employee queries through CRM (ticketing system)
  • ADP’s ESS and E-service tool eases the job of both employee and employer. Through ESS mobile version employees can check pay slip On the Go. E-service provides the data security and effortless tracking mechanism with SR (Service Request#)
  • A dedicated team of payroll experts who has the ability to understand the complexity of the payroll and providing support from the input of data till the output.
  • Database captured and processed in a secure environment with three levels of access security
  • ADP is able deliver payroll with 100% accuracy within agreed SLA through a robust payroll engine.
  • ADP’s flexi portal allows employees to choose the reimbursement components and equidistantly takes care of the CTC structure and help’s keeping it simple.
  • A dedicated expert group to cater the changing payroll compliance.